Due to the perishable nature of chocolate products, we do not offer returns or refunds once an order has been delivered.

Refunds or replacements may only be considered in the following cases:

• The order was delivered damaged

• The incorrect item was delivered

To be eligible for review, customers must contact us within 24 hours of delivery, including clear photos of the issue and order details.

Approved cases may be eligible for:

• Replacement of the affected item, or

• Store credit (at our discretion)

We do not accept refund requests based on taste preference, delayed consumption, or exposure to unsuitable storage conditions after delivery.